Storage Crayford Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Crayford provides storage and related services, including removal, collection, delivery, and associated handling. By placing a booking, using our storage facility, or engaging our removal services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking or using our services.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

Customer means the person, firm, or company that requests or uses our services.

Services means storage, removal, collection, delivery, packing, handling, and any other services we agree to provide.

Premises means any property, site, or location at or from which we provide the Services.

Goods means the items that you ask us to store, move, handle, or otherwise deal with.

Contract means the agreement between you and us for the supply of Services, incorporating these Terms and Conditions.

2. Scope of Services

We provide storage units and associated services for domestic and business customers, together with optional removal and transport services to and from our facility and within our service area. The specific Services to be provided in each case will be set out in your booking confirmation or written quotation.

Any additional services requested after the start of the Contract are subject to our acceptance, availability, and any additional charges. We reserve the right to refuse any request for Services at our discretion.

3. Booking Process

All bookings for storage and removal services must be made in advance. You may request a quotation based on the information you provide regarding the volume, type of Goods, access, and locations involved.

A Contract is formed when you accept our quotation or otherwise confirm your booking and we acknowledge that confirmation. Acceptance may be by written confirmation, verbal agreement recorded by us, or payment of any initial charges we specify.

You must ensure that all information you give us at the time of booking is complete and accurate, including property access details, parking restrictions, the nature and quantity of Goods, and any special handling requirements. We are not responsible for any delay, additional cost, or inability to perform the Services resulting from inaccurate or incomplete information.

We may request proof of identity and address before or at the time of commencing the Services. We reserve the right to decline or cancel a booking where satisfactory identification is not provided.

4. Quotations and Charges

Unless stated otherwise, our quotations are based on:

1. The information supplied by you at the time of quotation.

2. Reasonable access to buildings and premises.

3. Normal working hours for our staff.

4. The assumption that your Goods do not include any prohibited, dangerous, or illegal items.

We may adjust our charges if:

a. The Services are not commenced within 90 days of the quotation.

b. You request changes to the nature or scope of the Services.

c. There are unforeseen difficulties, including restricted access, delays caused by you or third parties, or additional Goods.

d. Government or regulatory changes affect our costs, such as changes to taxes, tolls, or charges imposed on our operations.

Our current tariff of standard charges and any applicable surcharges will be provided or made available to you on request.

5. Payments and Billing

You agree to pay all fees and charges for the Services in accordance with the payment terms specified in your quotation or booking confirmation. Unless otherwise agreed:

1. Storage fees are payable in advance for each billing period.

2. Removal, collection, or delivery charges are payable in advance or on the day of service, as notified to you.

3. Any additional charges arising from changes to the Services, extra time on site, waiting time, or additional Goods will be invoiced and are payable upon receipt of invoice.

We accept standard payment methods that we notify to you. We reserve the right to refuse cash payments for security reasons.

If payment is not received when due, we may:

a. Charge interest on the overdue amount at the statutory rate or at a reasonable commercial rate notified to you.

b. Withhold or suspend Services, including denying access to your storage unit, until payment is received in full.

c. Retain a lien over your Goods held in storage or under our control as security for all sums due under the Contract and any other agreement between you and us.

d. Ultimately sell or otherwise dispose of your Goods in accordance with applicable law if sums remain unpaid after reasonable notice has been given.

6. Cancellations and Amendments

You may cancel or amend your booking, subject to the conditions set out in this clause.

For removal, collection, or delivery services, if you cancel:

1. More than 7 days before the scheduled date, no cancellation fee will normally apply, although any non-refundable third-party costs we have incurred may be charged.

2. Between 3 and 7 days before the scheduled date, we may charge up to 50 percent of the quoted price.

3. Less than 3 days before the scheduled date, we may charge up to 100 percent of the quoted price.

For storage services, if you cancel before your storage start date, we may charge a reasonable administration fee and may retain any non-refundable deposit notified to you at the time of booking.

If you wish to end your storage agreement after storing your Goods, you must provide us with the minimum notice specified in your storage agreement or, if none is specified, not less than 14 days. Storage fees already paid for periods after the effective date of termination may be refunded on a pro rata basis at our discretion, less any applicable charges or outstanding sums.

We may cancel or suspend the Services at any time by giving you notice if:

a. You are in breach of these Terms and Conditions.

b. We reasonably believe that your Goods include prohibited or illegal items.

c. We are unable to provide the Services due to events beyond our reasonable control, such as severe weather, industrial action, or emergency situations, in which case we will use reasonable efforts to rearrange the Services.

7. Use of Storage Units

Storage units are provided solely for the storage of Goods that you lawfully own or are otherwise entitled to store. You must not use the unit for residence, office, or business operations involving attendance by the public.

You are responsible for ensuring that Goods are adequately packed and are suitable for storage. You must not store perishable, illegal, flammable, explosive, corrosive, toxic, or otherwise hazardous items, or items that may attract pests, cause odours, or create a risk of damage or injury.

You must keep your unit clean and in good condition and must report any damage or defect at the earliest opportunity. You are not permitted to make alterations to the unit or premises, install fixtures, or attach items to the structure without our prior written consent.

We may access your unit:

1. In an emergency or where we reasonably believe there is risk to safety or property.

2. To comply with lawful instructions from the police, fire service, or other authorities.

3. To carry out repairs, maintenance, or inspections on reasonable notice where practical.

8. Removal and Access Services

Where we provide removal services to or from your premises, you are responsible for:

1. Arranging suitable parking for our vehicles and obtaining any required permissions or permits.

2. Ensuring clear and safe access to the premises, including stairs, lifts, and corridors.

3. Supervising the removal and identifying which items are to be moved, stored, or left in place.

We may refuse to move any item that, in our reasonable opinion, presents a risk to safety, is inadequately packed, or is prohibited under these Terms and Conditions.

Any time slots given for arrival or delivery are estimates. We will use reasonable efforts to attend within the agreed time frame but are not liable for minor delays arising from traffic, weather, or other factors outside our reasonable control.

9. Waste Regulations and Prohibited Items

You must comply with all applicable waste management and environmental regulations when using our Services.

You must not:

1. Deposit general household or commercial waste in our storage units or premises.

2. Abandon unwanted items or leave them in common areas, corridors, or outside your unit.

3. Attempt to dispose of hazardous substances through our facilities.

If, as part of a removal or clearance service, we agree to remove unwanted items, we will dispose of them in accordance with applicable waste regulations. Additional charges may apply for the handling and lawful disposal of certain items, such as electrical appliances, mattresses, or items requiring special treatment.

We reserve the right to refuse to remove or store any item that would cause us to breach waste or environmental legislation, or that we reasonably consider to be unsafe or inappropriate.

10. Customer Obligations

You agree to:

1. Provide accurate and up-to-date information required to deliver the Services.

2. Comply with all site rules and reasonable instructions issued by our staff.

3. Ensure that all Goods are properly packed, labelled where necessary, and ready for removal or storage.

4. Arrange appropriate insurance for your Goods while in transit and in storage, unless we have expressly agreed in writing to provide insurance cover.

5. Inform us promptly of any change of address or contact details.

11. Our Liability

We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the following limitations, to the extent permitted by law.

We are not liable for:

1. Loss or damage arising from your failure to adequately pack or protect Goods.

2. Loss or damage to fragile items where we did not professionally pack them.

3. Loss or damage resulting from inherent defects, ageing, or deterioration of Goods.

4. Loss or damage caused by vermin, pests, or climatic conditions where reasonable preventative measures are in place.

5. Indirect or consequential loss, including loss of profit, business interruption, or loss of opportunity.

Our total liability for loss or damage to Goods, whether in transit or storage, will not exceed a reasonable limit per item or per consignment, as notified in our quotation or as otherwise agreed in writing. You are responsible for arranging additional insurance cover if the value of your Goods exceeds this amount.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.

12. Indemnity

You agree to indemnify us against all claims, losses, costs, and expenses arising from:

1. Your breach of these Terms and Conditions.

2. Your failure to comply with applicable laws or regulations, including waste and environmental regulations.

3. Any claim made by a third party in connection with the Goods, where the claim arises from matters beyond our reasonable control.

13. Events Beyond Our Control

We are not responsible for any failure to perform, or delay in performing, our obligations where such failure or delay is caused by events beyond our reasonable control, including but not limited to extreme weather, natural disasters, industrial disputes, transport disruption, or the actions of third parties.

If such an event occurs, we will inform you as soon as reasonably practicable and will take reasonable steps to minimise the impact on the Services. We may suspend the Services for the duration of the event or propose alternative arrangements.

14. Personal Data

We may collect and process personal data about you for the purposes of managing your account, providing the Services, preventing fraud, and complying with legal obligations. We will handle your personal data in accordance with applicable data protection laws and our privacy practices as made available to you.

15. Termination

Either party may terminate the Contract by giving the required notice in accordance with these Terms and Conditions.

We may terminate the Contract immediately if you:

1. Fail to pay any sums due and do not remedy the failure within a reasonable period after notice.

2. Commit a serious or persistent breach of these Terms and Conditions.

3. Use the storage unit or Services for any unlawful or prohibited purpose.

On termination, all sums owed by you become immediately due and payable. You must remove your Goods from storage and leave the unit in a clean and tidy condition. If you fail to remove your Goods within a reasonable period, we may treat them as abandoned and may dispose of them in accordance with applicable law, applying any sale proceeds to amounts owed by you.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services, are governed by the laws of England and Wales.

Both you and we agree that the courts of England and Wales will have exclusive jurisdiction in relation to any such dispute or claim, subject to any rights you may have under consumer protection legislation to bring proceedings in another jurisdiction.

17. General Provisions

If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions constitutes a waiver of that right or remedy.

The Contract is between you and us. No other person has any rights to enforce any of its terms.

We may transfer our rights and obligations under the Contract to another organisation. You may not transfer your rights or obligations without our prior written consent.

We may update or amend these Terms and Conditions from time to time. The version in force at the time you make your booking or renew your storage period will apply to that Contract, unless we are required by law to apply a different version retrospectively.

By proceeding with a booking or by using our storage or removal services, you confirm that you have read, understood, and accepted these Terms and Conditions.